This page explains what personal information Naturalis Gelato Italiano collects when you use this website, why we collect it, who else sees it, and how you can get it back or have it deleted. It is written to be read, not to be survived.
Who we are
Naturalis Gelato Italiano is a gelato cart and gelato class business operating in Melbourne and regional Victoria, Australia. Throughout this page, “we” and “us” mean Naturalis Gelato Italiano.
If you want to talk to a person about anything on this page, call 0435 370 522 or use the enquiry form on this site and write “privacy” in the message.
What we collect, and only when you ask us for something
We do not ask you to create an account, and we do not track you around the internet. The only time we collect personal information is when you send us an enquiry or a booking request. In that case we collect:
- Your name — so we know who we are talking to.
- Your email address and phone number — so we can reply and confirm the booking.
- The event address or suburb — so we can work out travel and access.
- The date, time and number of guests — so we can check availability and quote accurately.
- Anything you write in the notes — dietary requirements, access details, whatever you tell us.
If you mention dietary needs or allergies, that information is used to run your event safely and for nothing else.
Our web server also keeps standard technical logs, including the IP address your request came from. These are kept for security and troubleshooting, not to build a profile of you.
Why we collect it
To quote, confirm and run the event you asked us about, and to contact you if something changes. That is the whole list. We do not sell your information, we do not rent it, and we do not add you to a marketing list because you asked for a quote.
Who else sees it
We use a small number of service providers, and each of them sees only what it needs:
- Our web host (GoDaddy) stores the website and the enquiries you send.
- Our email provider (Brevo) delivers the emails we send you — your confirmation, your payment link, and reminders about your event. It receives your name, your email address and the contents of those emails.
- Our mailbox provider (Microsoft 365) holds the replies you send us and our correspondence with you.
- Our payment provider (Square) issues your invoice and takes the payment. It receives your name, your email address and the amount. See Payments below.
- Trustindex (trustindex.io) provides the reviews widget on our home page. It displays reviews that are already public on Google, and it never receives your enquiry. Trustindex is a separate company from Google, and its widget loads from Trustindex’s own servers.
We do not disclose your information to anyone else unless you ask us to, or unless we are required to by law.
Information that leaves Australia
Some of the providers above are outside Australia, so information you give us is stored or handled overseas:
- our web server is in Singapore, which is where enquiries and booking records are stored;
- Brevo is a French company and handles the email we send inside the European Union;
- Microsoft 365, which holds our mailbox, is part of a United States group and may store our correspondence outside Australia;
- Square operates in Australia but is part of a United States group, and payment information may be handled there.
We choose providers that publish their own privacy terms, but once your information is overseas it is also subject to the laws of those countries.
Cookies
This site does not use advertising or analytics cookies. The software that runs the site may set a cookie if you log in to manage it, which applies to us and not to visitors. The Trustindex reviews widget may set its own cookies when it loads.
Tracking in our emails
The emails we send you through Brevo contain a small invisible image. When your email program loads it, we are told that the message was opened. Brevo may also route links in those emails through its own address, so that a click can be counted. We use this only to tell whether our emails are reaching people at all — we do not use it to build a profile of you, and we do not act on whether one person opened one email.
If you would rather not be counted, most email programs let you block images from loading. Blocking them does not affect anything else: you will still receive every email, and nothing about your booking changes.
We also record whether an email to you failed to arrive — the address and the reason given by the mail system — so we know to phone you instead of leaving you waiting.
How long we keep it
We keep enquiries and booking records for as long as we need them to run the event and to meet our tax and business record-keeping obligations, and then we delete them. If you ask us to delete your details sooner and we are not required to keep them, we will.
Getting your information, correcting it, or having it deleted
You can ask us what we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Call 0435 370 522 or send an enquiry through this site with “privacy” in the message. We will respond within a reasonable time and we will not charge you for asking.
Complaints
If you are not satisfied with how we have handled your information, tell us first — most things are a misunderstanding and are quickest to fix directly. If we cannot resolve it, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Payments
When you confirm a booking we send you an invoice from Square, our payment provider, with a link to pay the deposit and later the balance.
You never type card details on this website. The payment page belongs to Square, and your card number goes to them directly. We do not see it, we cannot see it, and it is never stored on our server. What we are told is whether an invoice has been paid, and for how much.
Square handles that payment under its own privacy terms, and is part of a United States group — see Information that leaves Australia above.
Changes to this page
If our practices change, we will change this page. The date below tells you when it was last reviewed.
Last updated: 9 August 2026.